All we wanted to do was relax a little bit so we called the desk and the lady said in order for us to get the room that we booked or change whatever mistake they made we had to go downstairs, and yeah here we go all the way downstairs caring our luggage to the lobby and the lady told us that they can’t do anything because they don’t have the room that we booked anymore. We got to the room to the ninth floor all the way to the bak we had to walk a lot to get there, but when we got to there the room! The room was different than the one we booked! We were exhausted because we had a long flight. Also they charge us extra 45$ per night for some type of fee while in the reservation says that’s all fees was charged already plus 190$ deposit. We waited for like 30 minutes to get to the check-in lady, and she took a while to find us a room. Didn’t really pay much attention but yeah she was right. This place is very unprofessional non friendly at all We got there to check in and the line was very long a lady in front of us was very upset she said you should even be check in to this hotel is horrible I’m so mad at them. I usually don’t write a review but I had to do this one.

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